Customer Success Manager

Are you customer oriented? We are committed to delighting our customers at every step of the journey, and are currently recruiting a Customer Success Manager that will play a key role in understanding our customers’ needs, and create the right engagement for the right customer at the right time. Read more and apply now.

The Customer Success Team

Delivering Customer Success is an important focus for Mohawk, we are committed to delighting our customers at every step of their journey. Understanding our customers’ needs, creating the right engagement for the right customer at the right time is key. The Customer Success team is a cornerstone to ensure we understand customer needs and outcome.

How you will spend your time as our next Customer Success Manager

  • Customer Success Manager is responsible for becoming expert in customer use cases, needs and business outcomes to proactively identify how our products, services and value proposition can best drive and support our customers’ journey.

  • You will develop an understanding of Mohawk products and services to provide high value-add advice to customer stake holders at all levels.

  • You will drive adoption of Mohawk at all stages of the customer journey, while building high customer satisfaction, maximizing the value of customer investment, and converting them to Mohawk promoters.

  • You will also act as the voice of your customers internally at Mohawk, providing feedback and insights on how Mohawk can better serve our customers.

  • Collaborate with the sales team and management for assigned customers, understanding and defining customer vision and strategy for maximizing their investment in Mohawk’s products

  • Act as a trusted/strategic advisor to each customer helping to drive continued value of our products and services, while you provide thoughtful leadership, possibly challenging business and technical stakeholders.

You will be successful if you have

  • At least 2 years’ experience in a Customer Success Manager role or similar.

  • Excellent listening, communication and presentation skills with strong ability to work collaboratively across the organization and obtain positive visibility and credibility quickly at the C-level. Ability to influence through persuasion, negotiation, and consensus building.

  • Business level Dutch and English are mandatory.

  • Technical knowledge of any of the following: databases, data analytics, enterprise architecture, enterprise software implementation, programming, SQL or other query languages, scripting, web development, cloud technologies, API’s

  • It will be a plus if you have experience in the insurance industry and in the SaaS/Software industry, with the ability to learn about and understand enterprise software products and business solutions.

Location/Mobility

Our office is based in Geldermalsen (The Netherlands) and you can work remotely. We try to hire the best person for the job, whether they are on-site or virtual. A good cultural fit is the most important attribute for this role. A Mohawk virtual workplace enables a team member to employ a self-motivated, disciplined, highly responsive approach in achieving team success.

To apply, send an email to contact@legentic.com